Shipping Policy

Thank you for shopping with Italksite. We are honored to serve families worldwide and are committed to ensuring that your shopping experience is smooth, transparent, and satisfying — from the moment you place your order to the moment your package arrives at your doorstep.

This Shipping Policy outlines our delivery process, including our carriers, shipping times, regions we serve, and the calculation of shipping costs.

1. General Information

At Italksite, we carefully prepare and ship every order with attention and care. As we sell premium baby clothing and accessories, each item undergoes a thorough quality inspection before dispatch, ensuring you receive the best possible product.

We currently provide worldwide shipping through reliable international logistics partners.

2. Shipping Carriers

For orders shipped outside of China, we work with reputable international carriers to ensure your package arrives safely and efficiently. Our partners include:

DHL
FedEx
UPS

The carrier used for your order will be automatically selected based on your destination, order size, and shipping method chosen at checkout. You will receive a tracking number once your order has been dispatched, allowing you to track its progress in real time.

3. Processing Time

All orders require processing time before shipment. This period allows us to confirm your payment, prepare your products, and complete quality checks.

Processing time: Usually 3–7 business days after order confirmation. (During holidays, promotions, or large order volumes, processing times may be slightly longer.)

Once your order has been shipped, you will receive a confirmation email with shipping details and tracking information.

4. Estimated Shipping Time

Shipping times vary depending on the destination country and local customs procedures.

For international orders: Delivery typically takes 14–30 business days after shipment.
For remote regions or countries with strict customs clearance, Delivery may take longer than 30 business days.

Please note that unforeseen circumstances, such as weather conditions, customs inspections, or logistics delays, may affect delivery times. We appreciate your patience and understanding in such cases.

5. Shipping Costs

We strive to offer fair and transparent shipping fees. Shipping costs are calculated based on:

The destination country or region
The total weight or volume of your package
The total value of your order

In general:

Orders to nearby regions may enjoy lower shipping costs.
For higher-value orders, discounted or free shipping may be available during select promotions.
All shipping fees will be clearly displayed at checkout before you complete your payment — there are no hidden charges.

If customs duties or import taxes apply in your country, these are the responsibility of the customer. Please get in touch with your local customs office for details regarding potential fees.

6. Order Tracking

Once your order has been shipped, you will receive an email notification with your tracking number and a link to the carrier's website, allowing you to track your package.

You can track your package at any time to check the latest delivery updates. If you are having trouble locating your tracking information, please get in touch with our customer service team for assistance.

📧 Email: italksite@hotmail.com

📞 Phone: +86 180 8111 4248

7. Delayed or Lost Shipments

While we work with trusted carriers, unexpected delays can occasionally occur. If your order has not arrived within the expected timeframe:

Please first check the tracking information provided.
If there is no update for more than 7 days, contact our customer service team.
We will promptly contact the carrier to investigate and keep you informed every step of the way.

If a package is confirmed lost in transit, we will either resend your order at no extra cost or issue a full refund, depending on your preference.

8. Incorrect or Incomplete Address

To avoid delivery issues, please ensure that your shipping address and contact information are accurate before confirming your order.

If a package is returned due to an incorrect address or unclaimed Delivery, we may charge additional shipping fees for resending.

9. Customs and Import Taxes

International shipments may be subject to customs inspections and import taxes depending on local laws. These charges are not included in the order total and are the recipient's responsibility.

Italksite is not responsible for delays caused by customs procedures, but we will assist with documentation and communication where possible to ensure smooth Delivery.

10. Our Commitment

At Italksite, we know that every package we send carries more than just baby clothing — it carries love, care, and anticipation. That's why we are fully committed to ensuring that every order is delivered safely, securely, and on time.

We promise to:

Partner only with trusted and reliable international carriers.
Handle every order with careful packaging and inspection.
Keep you informed throughout the shipping process.
Offer transparent pricing and fair shipping terms.

Your satisfaction is our top priority. If you have any questions about shipping, delivery times, or order status, please don't hesitate to reach out — our team is always here to help.