Return Policy

At Italksite, your satisfaction is our top priority. We understand that when shopping online, sometimes a product may not meet your expectations. That's why we've created a fair and simple Return Policy to ensure your shopping experience with us remains worry-free.

Our mission has always been to provide families with high-quality, safe, and comfortable baby clothing. Every order is carefully inspected before shipping. However, if you're not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

To be eligible for a return or exchange, please ensure that:

  • The item is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact and not damaged.
  • The return request is made within 30 days of the purchase date.
  • The item was purchased directly from our official Italksite store or website.

Please note:

  • Items that have been worn, washed, or altered in any way cannot be returned or exchanged.
  • For hygiene reasons, underwear, socks, and clearance or final sale items are non-returnable unless they arrive damaged or defective.

2. Return Period

You have 30 calendar days from the date of purchase to request a return or exchange.

If 30 days have passed since your purchase, unfortunately, we may not be able to offer a full refund or exchange. However, please feel free to contact us — we will do our best to find a satisfactory solution for you.

3. Return & Exchange Process

Returning or exchanging an item with Italksite is easy. Please follow these simple steps:

Step 1: Contact Customer Service

Before returning your item, please get in touch with our Customer Service Team to initiate the return process.

  • 📧 Email: italksite@hotmail.com
  • 📞 Phone: +86 180 8111 4248

Please include the following details in your message:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for the return
  • Clear photos (if applicable, such as for defective or damaged products)

Step 2: Follow the Return Instructions

Once your return request is approved, our customer service team will provide detailed return instructions, including:

  • The return shipping address
  • The reference code (if required)
  • Any additional steps to ensure your return is processed smoothly

Please ensure that you carefully pack your items to prevent damage during shipping.

Step 3: Ship the Package

Please ship your package back to us using a trackable delivery service. We recommend keeping your tracking receipt until the return is confirmed.

Return shipping costs are typically the responsibility of the customer, unless the item was defective or sent in error.

Step 4: Confirmation and Refund/Exchange

Once we receive and inspect your returned item, we will send you a confirmation email to notify you that your return has been received and processed.

  • Refunds: Approved refunds will be issued to your original method of payment within 7–10 business days, depending on your bank or payment provider's processing time.
  • Exchanges: If you requested a trade, the replacement item will be shipped once the returned product has been received and approved.

4. Damaged or Defective Items

We take great care in packaging and inspecting every item before shipment. However, if you receive a product that is damaged, defective, or incorrect, please get in touch with us within 7 days of receiving your order.

Our team will gladly replace the item or provide a full refund at no additional cost. We may ask for photos to verify the issue and help us improve our quality control process.

5. Return Shipping Costs

  • Customer Responsibility: In most cases, customers are responsible for the return shipping fee.
  • Italksite Responsibility: If the return is due to an error on our part (such as a wrong or defective product), we will cover all shipping costs or refund the postage once we confirm the issue.

We recommend using a trackable courier service to ensure that your return reaches us safely. We cannot be responsible for lost or undelivered packages.

6. Refund Processing Time

After we receive your returned item and confirm its eligibility, we will process your refund within 7–10 business days. The actual time for the refund to appear in your account may vary depending on your bank or payment provider (e.g., PayPal).

You will receive an email notification once your refund has been issued.

7. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless they are faulty or damaged upon arrival:

  • Underwear or intimate items
  • Socks and tights
  • Clearance or promotional sale items
  • Personalized or customized products

8. Our Commitment

At Italksite, we deeply value the trust you place in us when shopping for your baby's clothing. We understand that each purchase represents both care and love for your little one.

That's why we are fully committed to:

  • Providing transparent and fair return policies
  • Responding to all return requests promptly and respectfully
  • Handling every return or exchange with care and understanding
  • Ensuring your satisfaction and confidence in every Italksite purchase

We are not just a brand — we are a family that cares.

9. Need Assistance?

If you have any questions about our Return & Exchange Policy or need help with your order, please get in touch with us anytime:

📧 Email: italksite@hotmail.com

📞 Phone: +86 180 8111 4248

Our dedicated support team is available Monday to Friday, 9:00 AM – 6:00 PM, and we will do our best to assist you quickly.

10. Thank You

We sincerely thank you for choosing Italksite. Your trust and satisfaction mean everything to us.

Every return or exchange request helps us grow and serve you better. Whether you're shopping for your newborn's first outfit or a thoughtful gift for a loved one, we promise to make every step of your experience — from purchase to return — easy, transparent, and full of care.

Italksite — Because Every Baby Deserves Comfort, and Every Parent Deserves Peace of Mind.